Warranty
What guarantee do I have that your material will work in my printer?
Our filament is made with only pure resins, no fillers. Our filament is held within the industry standard of +-0.05mm, but we try harder to make sure it is held within +-0.025mm. Our filament is filtered during extrusion to prevent any possibility of debris getting into your nozzle and causing a jam. Please feel free to contact us with any questions / concerns / refund issues or even to just say hi. We care and we listen!
What does / does not the guarantee cover?
This guarantee covers manufacturing defects for a period of 30 days from the original purchase date. If during the 30 day period you would like to return it for any other reason, the spool will be prorated. For any other reasons that this guarantee doesn't cover, please contact us. We are willing to work with our customers to make sure they are satisfied.
Items being returned must be re-packed to prevent damage during shipping. It is the senders responsibility to pack these items properly.
Items that do NOT qualify for a return:
- Beta filaments / test filaments
- Bags that lose vacuum
- The product is too difficult to get working
- Tangled filament, (we can help with this, please contact us)
- Unexpected print quality, (we can help with this also, please contact us)
- If you package was not insured
- If the filament was respooled
- Print appearance (shiny vs matte) unless specifically stated in the product listing
Items that are NOT insured are not covered for a refund if damaged / lost in shipping.
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