Warranty

What guarantee do I have that your material will work in my printer?

Our filament is made with only pure resins, no fillers. Our filament is held within the industry standard of +-0.05mm, but we try harder to make sure it is held within +-0.025mm. Our filament is filtered during extrusion to prevent any possibility of debris getting into your nozzle and causing a jam. Please feel free to contact us with any questions / concerns / refund issues or even to just say hi. We care and we listen!

What does / does not the guarantee cover?

This guarantee covers manufacturing defects for a period of 30 days from the original purchase date. If during the 30 day period you would like to return it for any other reason, the spool will be prorated. For any other reasons that this guarantee doesn't cover, please contact us. We are willing to work with our customers to make sure they are satisfied.

Items being returned must be re-packed to prevent damage during shipping. It is the senders responsibility to pack these items properly.

Items that do NOT qualify for a return:

Beta filaments / test filaments
Bags that lose vacuum
The product is too difficult to get working
Tangled filament, (we can help with this, please contact us)
Unexpected print quality, (we can help with this also, please contact us)
Using the wrong type of refillable spool on a new style refill coil
Reusing a spool on a refill coil from a previously used refill spool
If your package was not insured
Insufficient or incorrect shipping address resulting in return to sender
If the filament was respooled
Print appearance (shiny vs matte) unless specifically stated in the product listing
Items that are NOT insured are not covered for a refund if damaged / lost in shipping.

Insufficient or incorrect shipping address
Fusion Filaments is not responsible for incorrectly entered shipping addresses resulting in lost or otherwise undeliverable items. If a package is returned to sender, we will refuse delivery, resulting in the package going to the respective shipping reclamation center. If you feel there was an error during delivery, please contact us immediately.

Support
Fusion Filaments does not offer support for 3D printers of any kind. Our filament is made to industry specifications and standards. We are not responsible for improper operation resulting in damage to user components or equipment.